Lickety Split AC, Plumbing & Electric

HVAC Replacement w/ducts Reassurance through facts: *Extreamly knowledgeable, and die-hard workmanship replaced an entire system in a short span of time "without the fear of loss or distress" *Reassured my understanding with explanation and training, further extending any guaranteeing of support coverage, by educating me in the systems care maintenance and usage, "kept no secrets". *Trust worthy like-minded technicians with an idyllic nature, renewed my faith and trust, IN MAN, for situations like this. They are "Above reproach." *As a team each Managerial skilled with communication, leadership, problem-solving, emotional intelligence, strategic thinking, time management, and adaptability. "The perfect team". I would not go anywhere else for my support, should these men remain, so shall I.

Today, I woke up and turned on my hot water tank, but noticed smoke coming from the panel. I searched for plumbing services in Jacksonville and found Lickety Split AC, Plumbing, and Electric. I called and scheduled an appointment for Wednesday, November 12th. However, I later received a call from Lickety Split asking if I could move my appointment up to this afternoon. Chris, the sales technician, was very professional and knowledgeable about the benefits and services offered by the company. Devin and Gery then arrived at my home to install my new water heater. They were professional, polite, respectful, and considerate. The installation was quick, and they cleaned their work area afterward. They even offered to help put the garbage cans back in my garage. Good services are hard to find, so I recommend Lickety Split AC, Plumbing, and Electric. You will not be disappointed. Thank you for a job well done!

Kicker Split made my AC fan replacement smooth and easy. They were so professional from the team that took my trouble call, to the technicians and managers who brokered the replacement system deal. They made me feel comfortable and explained everything to my wife and I. The whole process was over in less than a day and their loan option helped make everything affordable.

I’m leaving a 1-star review (if zero stars were possible, I would leave a zero) due to serious issues with this company. While they have a high Google rating, my experience aligns with their much lower ratings—1 star on Yelp, 2.2 on HomeAdvisor, and 2.2 on Angie’s List. In July, we faced urgent AC issues. Lickety Split (LS) responded quickly but claimed our 3.5-ton unit was too small for our home’s square footage and pushed for a 5-ton upgrade. They refused to provide temporary service unless we agreed to the costly upgrade. Left with no choice in the unbearable July FL heat, we proceeded—and $25,000 later, the 5-ton unit was installed. They started pulling out the existing unit before we could even blink. We immediately requested permitting documents since we did not sign or notarize the permit application. When questioned, LS said we already signed the contract and could not back out. A month later, we experienced severe condensation, leading to extensive water damage from the attic to the first floor. LS attempted repairs, but the issue persisted. They ignored multiple follow-up calls, and when we requested copies of our contract, permitting documents, and the assessment justifying the 5-ton recommendation, LS failed to provide them until months later. Shockingly, the documents were hand written and dated well over a month after installation. Very shady! After numerous calls and missed appointments, LS finally resolved the condensation issue. Initially, they put a piece of board to keep elements from touching to prevent condensation and they shoved material through the hole in the ceiling above the air handler. At our assistance, they correctly repaired the issue. LS covered patching for the ceiling and walls damaged during the repair process but refused to paint or compensate us for the $4,000 painting cost. We just finished the last of the repairs - 7 months later. This experience has been extremely disappointing, especially after being advised that the problem might have just been a clogged drain. I STRONGLY CAUTION anyone considering services from Lickety Split.

Update 10/13: I received an email from Google reviews saying that this post is under review because a complaint was filed for defamation. Seems that the business is more concerned with removing bad reviews than correcting their internal business practices…. Our AC stopped working this past Thursday night. After a few other companies were out of available technicians for the night, we called Lickety Split. I told them we had a baby at home and wanted to avoid going overnight without AC. The technician showed up about 40 minutes later and told us that we needed an entirely new fan motor. We were quoted $2k for the replacement. My husband researched our unit as well as the fan motor we would need and it was available on Amazon for $186. We understand companies need to make money, but charging $2k for a $186 part is unnecessary. We ended up going to Caudill Supply store in Jacksonville and purchasing a new motor as well as two new capacitors. We had an independent technician come out for a second opinion. He told us our fan motor itself was completely fine and NOT in need of replacing, we simply had a bad capacitor. He replaced the capacitors and our AC is running perfectly fine now. Lickety Split tried convincing us we needed to spend $2,000 for something that was essentially a $26 repair. I’m not sure if they were trying to take advantage of the fact that we had the baby and were desperately trying to fix the AC or if those are just their insane markups on parts and labor. I would 100% get a second opinion if you decide to call them.