Superior Service

This company ROCKS!!! The service business has forgotten the real meaning or SERVICE. Superior Service took my call at 1pm on a Friday afternoon while their competitors gave lip service to replace my hot water heater because it was a Friday. Some offered to stop by later in the day to provide a quote and promised to replace the unit in 5 business days. Unacceptable!!!!! Superior showed up in 90 minutes with a new water heater and by 5:30 they were finished. Couldn’t be happier😬 We decided to have them install a new HVAC unit next week based solely on the outstanding customer experience we had today. Call Briton- the owner and he will make sure the job is done right! Kudos to Mark and Briton for a job well done🙌🙌🙌

Superior Service is incredibly professional and does great quality work. They are trustworthy and do right by their customers. I have used them for annual maintenance on my AC unit along with a new install on a Mitsubishi mini split. They were fast, courteous and knowledgeable. In the past I have had negative experiences with other AC companies in the area, and I highly recommend Superior Service. They are the best around.

I was pleasantly impressed with this company. Their customer service is exemplary and on pointe. From the contacts that keep you apprised of the expected arrival time, to the automated texts that give you a visual of your technician prior to their arrival. Briton was very informative and enlightened me quite a bit, so you can easily discern that they know their stuff. He broke everything down step by step and answered any remaining questions I had. While evaluating my 20-yr (and then some) a/c system, he noticed a plumbing leak and was able to take care of it ASAP. You can tell that he and his team take pride in their work which speaks volumes in keeping with their solid reputation. I appreciate everything Briton did to save me from a major meltdown....literally.👍🏻👍🏻 Update: While vacationing in Florida, my brother began his vacation with an air conditioning system blowing warm air. He contacted Superior and they came out immediately. Jeremy was able to diagnose the issue as an air leak from a bad coil. The part was ordered and once in, they prioritized the installation. Unfortunately, there was an undetected leak in another spot, but it was quickly remedied. Superior stands by their work, has excellent customer service, is responsive, and their techs Jeremy and Wade were prompt and professional. Exemplary service.

Briton and Mark did an amazing job within a couple hours of requesting service! I messaged them with a thermostat issue that was drastically affecting our establishment and they replied and were in my place of business within the hour! They were able to Diagnose the issue within minutes and fixed it that night. I highly recommended them and their professional demeanor in handling their clients.

I cannot say enough good things about Superior Service! I recommend them without reservation. We had been away from our house for 3 weeks and when we pulled in on a Friday night and walked in, it was hot!! This is June in Florida and to walk in at 9 PM to a hot house with no air conditioning - well, you can imagine how that feels. I wish I had known that I could have called Superior that very night because they are open 24 hours! Next morning I called and spoke with Tiffany - She set an appointment that very day - Saturday. Briton and Brandon came over and got our AC working! The unit was 15 years old so we needed a new unit. The install was scheduled for three days later but these two great guys were able to keep our old AC working until the day of install. There was a small problem Sunday, but Briton came over - on a Sunday! – And fixed it immediately. If you are needing AC or heating or even plumbing, you cannot go wrong with this company. Outstanding service and everyone at Superior is as nice and helpful as they can be. I love my new unit and being able to set the temp from my phone is such a plus.