Coastal Heating & Cooling, LLC

I’ve been a customer of Coastal Heating and Air for over 20 years for a good reason. They are the best! My AC unit stopped running last night and I called and left them a message. They called me back 10 minutes before the shop officially opened and told me a tech would be here between 9 and 10. Hallelujah! It’ now 11:43 and my AC is running!

Second time we've called this company. In both cases, they arrived as promised. This time, they delivered a diagnosis that wasn't good news, but so had another company. Coastal had a next day solution. We are cool again, and that is all that matters!

Coastal really is the best company and nicest staff of people in the area, and I've tried several in my 35 years in this house. They were great at helping my daughter with a problem created by another company, and today they really saved me from this awful heat. From the time my system quit working they were here in less than an hour. I wouldn't count on that every time, but I think Melissa really understood that I'm elderly and not that well, so she sent someone right away. The tech did an awesome job of quickly and skillfully getting my house cool again. Most importantly, they're honest and have reasonable prices! I wouldn't call anyone else now that I've found them!

Right from the beginning I knew Coastal Heating and Cooling was the right choice for my new AC. Melissa explained all the choices and what would work best for my house. She made me few informed but also didn't try to sell me something I didn't need, which I loved. Will and Mike arrived at the scheduled time and went straight to work. They were professional, clean and trustworthy. I was amazed that only after 3 1/2 hours they were completely done and I was set with a brand new indoor and outdoor unit. I was expecting it to take up to 6 hours. I would definitely recommend Coastal Heating and Cooling to everyone. This business is run my fair, honest and hard working people. Thank you again!

Melissa gave the most excellent communication, coordination, and customer service when our A/C went out in the hottest time of the year. The technician was there within a few hours and I was so pleased with their proactive communication to let me know when he was on the way and what was needed to repair our unit. (Also, I called Donovan A/C too, but was so turned off by their customer service and annoyance at my call.) I highly recommend Coastal!